Hub Operations Admin & Customer Support

Federal Express Corporation; Independence (KS); On-site; USD 58,000 - 72,000; Full time

Job summary

Federal Express Corporation in Independence, KS is seeking an organized administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will address damaged or misaddressed packages and serve as the first point of contact for customer inquiries.

Key duties include clerical support, data entry, preparing reports, and assisting with audits. You will help ensure timely delivery by correcting addresses, tracking scans, and resolving

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills including typing, data entry and review; use of phone, copier, and fax.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Reviews, researches and enters data to support respective functional area.
• Compiles data and provides regular and ad hoc reports to management for review.
• Serves as frontline customer service to address inquiries and issues.
• Assists with audit activity by retrieving data/files for review.
• Supports timely delivery and loss prevention by correcting addresses and ensuring packages are in good condition.
• Tracks metrics and prepares weekly reports for management.

Skills

Typing

Data entry

Phone use

Copier and fax

Microsoft Office

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Independence, KS is seeking an organized administrative professional to support hub and station operations, including linehaul, quality assurance and customer service. You will address damaged or misaddressed packages and serve as the first point of contact for customer inquiries.

Key duties include clerical support, data entry, preparing reports, and assisting with audits. You will help ensure timely delivery by correcting addresses, tracking scans, and resolving