Logistics Operations Admin: Frontline Support

FedEx Group; Lebanon (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Pay Transparency

Job summary

Federal Express Corporation is seeking a detail-oriented clerk to support hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages to optimize delivery times and serve as the customer's first line of contact for various issues.

The role requires strong typing, data entry, and MS Office skills, plus two years of customer service experience.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephone).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists with BCAS audit activity by retrieving data and files for review.
• Researches missing packages to understand root cause of scanning failures and compiles information on disputed deliveries for management review.
• Tracks metrics including IC charge back program and prepares weekly reports for management review.

Skills

Typing

Data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Phone/Fax/ copier

Job description

Federal Express Corporation is seeking a detail-oriented clerk to support hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and misaddressed packages to optimize delivery times and serve as the customer's first line of contact for various issues.

The role requires strong typing, data entry, and MS Office skills, plus two years of customer service experience.