Operations Support Specialist for Education Programs

Rowan-Cabarrus Community College; Granite Quarry (NC); On-site; USD 31,000 - 38,000; Full time

Job summary

Rowan-Cabarrus Community College is seeking an Operations Support Center Specialist to assist the Corporate and Continuing Education teams, with a focus on Public Services. The role reports directly to the Operations Support Manager and handles course/section builds, contract generation/payroll, registration/payments, grading, roster processing, and filing to support audits.

This position also provides backup at the information desk, Mon. – Fri.

Qualifications

• High School Diploma or GED required.
• Two years of clerical, customer service, or office experience.

Responsibilities

• Initiates, processes, and reviews routine and/or specialized paperwork, forms, reports, data, and/or confidential information related to assigned area of responsibility, ensuring completeness and accuracy of information; maintains related records.
• Performs various clerical duties, utilizing standard office equipment, to include: distributing mail; making photocopies; sending faxes; and scheduling appointments and/or department activities.
• Responds to requests for information, in person, via e-mail, and over the phone; takes and transmits messages; answers routine questions and provides information; directs visitors to appropriate locations.
• Prepares and/or enters a variety of information into applicable documents, spreadsheets, documents, invoices, databases, logs, forms, and/or other related areas, utilizing established guidelines and procedures. Performs basic quantitative and qualitative reviews of data.
• Performs other duties of a similar nature or level.

Skills

Colleague software

MS Office

Prioritize tasks

Troubleshooting

Process improvement

Team collaboration

Education

High School Diploma or GED

Job description

Rowan-Cabarrus Community College is seeking an Operations Support Center Specialist to assist the Corporate and Continuing Education teams, with a focus on Public Services. The role reports directly to the Operations Support Manager and handles course/section builds, contract generation/payroll, registration/payments, grading, roster processing, and filing to support audits.

This position also provides backup at the information desk, Mon. – Fri.