Workforce Development Operations Support Specialist

Virginia's Community College System; Charlottesville (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Piedmont Virginia Community College is seeking a Workforce Development Operations Support Specialist to provide administrative, registration, data, and systems support for Workforce Development programs, ensuring accurate data management and compliant operations. This role serves as a senior operational resource for student enrollment and funding, course setup, and reporting.

Responsibilities include guiding prospective students through enrollment, supporting class registrations, handling

Qualifications

• Knowledge of workforce development within the college community.
• Understanding enrollment workflows and processes.
• Excellent oral and written communication, collaboration, and organizational skills.
• Proficiency with Word, Excel, and PowerPoint.

Responsibilities

• Assists with enrollment of students into Workforce Development programs.
• Supports registration of students for classes and related enrollment transactions.
• Escalates complex registration, funding, payment, and eligibility issues.
• Enters and validates course grades, credentials, and student records.
• Documents enrollments, progress, and payments for funding programs.
• Creates and maintains courses, schedules, and related information in WES.
• Produces and validates operational data and reports on enrollment, fill rates, and credentials.

Skills

Workforce development knowledge

Enrollment processes

Communication skills

Collaboration & problem-solving

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

The Workforce Development Operations Support Specialist provides administrative, logistical, registration, data, and systems support for Piedmont Virginia Community College's Workforce Development programs, ensuring efficient day-to-day operations, accurate data management, high-quality student service, and compliance with institutional, state, and funding requirements. The Specialist serves as a senior operational resource for student registration and funding, course and class setup, WES administration, data integrity, and reporting, supporting open-enrollment and contract and corporate training.

The Specialist is Workforce Development's primary functional resource for the Workforce Enterprise System (WES) and primary operational liaison with Marketing and Communications for ensuring that program, course, schedule, and registration information presented on the college website is accurate, current, and aligned with approved Workforce Development offerings.

Duties and Responsibilities

• Assists with enrollment of students into Workforce Development programs, guiding prospective students through enrollment and funding processes
• Supports registration of students for classes and processes transfers, refunds, cancellations, payments, and other enrollment transactions
• Serves as an escalation resource for complex registration, funding, payment, and eligibility issues
• Enters and validates course grades, credentials, completion information, and other required student records
• Documents enrollments, progress, and payments for FastForward, G3, FANTIC, and other funding programs
• Creates, clones, modifies, maintains, validates, and troubleshoots courses, classes, schedules, and related information in WES
• Produces and validates operational data and reports related to enrollment, fill rates, registration, completion, and credentials

Required Qualifications

• Knowledge of the role of workforce development within the college community and the services provided
• Knowledge of enrollment processes and workflows
• Excellent oral and written communication skills, collaborative problem-solving skills, and organizational skills
• Proficiency in Microsoft Office, including Word, Excel, and PowerPoint