Operations Support Center Specialist

Rowan-Cabarrus Community College; Granite Quarry (NC); On-site; USD 31,000 - 38,000; Full time

Job summary

Rowan-Cabarrus Community College is seeking an Operations Support Center Specialist to assist the Corporate and Continuing Education teams, with a focus on Public Services. The role reports directly to the Operations Support Manager and handles course/section builds, contract generation/payroll, registration/payments, grading, roster processing, and filing to support audits.

This position also provides backup at the information desk, Mon. – Fri.

Qualifications

• High School Diploma or GED required.
• Two years of clerical, customer service, or office experience.

Responsibilities

• Initiates, processes, and reviews routine and/or specialized paperwork, forms, reports, data, and/or confidential information related to assigned area of responsibility, ensuring completeness and accuracy of information; maintains related records.
• Performs various clerical duties, utilizing standard office equipment, to include: distributing mail; making photocopies; sending faxes; and scheduling appointments and/or department activities.
• Responds to requests for information, in person, via e-mail, and over the phone; takes and transmits messages; answers routine questions and provides information; directs visitors to appropriate locations.
• Prepares and/or enters a variety of information into applicable documents, spreadsheets, documents, invoices, databases, logs, forms, and/or other related areas, utilizing established guidelines and procedures. Performs basic quantitative and qualitative reviews of data.
• Performs other duties of a similar nature or level.

Skills

Colleague software

MS Office

Prioritize tasks

Troubleshooting

Process improvement

Team collaboration

Education

High School Diploma or GED

Job description

Posting Number::

Regular_0091635

Position Title::

Operations Support Center Specialist

Classification Title:

Administrative Services Technician

Min Salary:

$34,324.18

Salary Type:

Annual

FLSA:

NE = Non-Exempt

Position Summary::

The Operations Support Specialist will support the Corporate and Continuing Education with a focus on Public Services and will report directly to the Operations Support Manager.

This position will process requests as assigned such as: course/section builds, contract generation/payroll, registration/payment, grading/roster processing, and filing to ensure audit requirements are met. This person will also be available for backup/fill-in at the information desk between 8 am & 7 pm.

This team member is responsible for processing requests in a timely and efficient manner. To be successful in this role, the ideal candidate should work well with other team members to ensure accuracy to internal and external customers.

The Operations Support Specialist will provide excellent customer service to students, faculty, staff, and all outside constituents.

Required Education/Experience::

• High School Diploma or equivalent (G.E.D)
• Two (2) years of clerical, customer service, or office experience.

Other Knowledge, Skills and Abilities:

Proficient in the College’s Colleague software
Proficient in MS Office
Ability to prioritize, troubleshoot, improve processes and follow through
Ability to work effectively with team members and participate with positivity

Department::

Operations Support Center - Con Ed

Work Hours::

Mon. – Fri. 8am – 5pm

Posting Date::

08/11/2026

Closing Date::

10/04/2026

Open Until Filled:

No

Duty and Responsibility::

1. Initiates, processes, and reviews routine and/or specialized paperwork, forms, reports, data, and/or confidential information related to assigned area of responsibility, ensuring completeness and accuracy of information; maintains related records. May record meeting minutes.

Duty and Responsibility::

2. Performs various clerical duties, utilizing standard office equipment, to include: distributing mail; making photocopies; sending faxes; and scheduling appointments and/or department activities.

Duty and Responsibility::

3. Responds to requests for information, in person, via e-mail, and over the phone; takes and transmits messages; answers routine questions and provides information; directs visitors to appropriate locations.

Duty and Responsibility::

4. Prepares and/or enters a variety of information into applicable documents, spreadsheets, documents, invoices, databases, logs, forms, and/or other related areas, utilizing established guidelines and procedures. Performs basic quantitative and qualitative reviews of data.

Duty and Responsibility::

5. Performs other duties of a similar nature or level.