Operations Support Associate

Hireart; Baltimore (MD); Presencial; USD 23.000 - 32.000; A tiempo parcial

Descripción de la vacante

HireArt is seeking an Operations Support Associate to provide on-site operational support at the assigned facility in Baltimore, MD. The role focuses on delivering high-quality customer service, vehicle readiness, and hands-on support in a fast-paced environment.

The ideal candidate will be organized, motivated, and capable of working both independently and as part of a team. This is a part-time, 11-week contract position onsite for local candidates, with potential extension based on performance.

Formación

• 1+ year in-person customer service experience.
• Valid, unrestricted driver's license with insurable record.
• Familiar with the local Baltimore market area.
• Proven ability to provide excellent customer service and resolve problems.
• Strong verbal and written communication skills.
• Ability to de-escalate situations and work in a team.
• Ability to follow instructions and work independently.
• Ability to stand and walk for extended periods.

Responsabilidades

• Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and inspections.
• Manage and organize vehicle compliance documents.
• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.
• Maintain the company’s service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Conocimientos

Customer service

Driving

Communication

Problem solving

Teamwork

Multitasking

Safety awareness

Descripción del empleo

Expected compensation: 20.00 USD Per Hour

HireArt is helping our client find an Operations Support Associate to join its designated market team.

In this role, you’ll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.

The ideal candidate is motivated, organized, and comfortable delivering hands‑on support in a fast‑paced environment.

What You'll Do

Customer Service and Vehicle Processing:

• Assist customers with the rental process, including check‑in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.

Operational Support

• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Standards And Communication

• Maintain the company’s service standards when interacting with drivers.
• Communicate effectively with on‑site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Requirements

• 1+ year of experience in an in‑person customer service role (e.g., retail, technical support, hospitality)
• Valid, unrestricted driver's license; satisfactory driving record; and insurable under the company’s policy
• Familiarity with the local market area
• Demonstrated ability to provide excellent customer service and resolve problems effectively
• Strong verbal and written communication skills
• Proven ability to maintain patience, de‑escalate situations, and work effectively in a team
• Ability to follow instructions and work independently
• Ability to handle prolonged standing and walking

Commitment:

This is a part‑time, 11‑week contract position (with the possibility of extension) staffed via HireArt. This role is onsite and available to candidates local to the Baltimore, MD area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp‑to‑corp.