Onsite Operations Support Associate — Part-Time (11-Week)

Hireart; Baltimore (MD); On-site; USD 23,000 - 32,000; Part time

Job summary

HireArt is seeking an Operations Support Associate to provide on-site operational support at the assigned facility in Baltimore, MD. The role focuses on delivering high-quality customer service, vehicle readiness, and hands-on support in a fast-paced environment.

The ideal candidate will be organized, motivated, and capable of working both independently and as part of a team. This is a part-time, 11-week contract position onsite for local candidates, with potential extension based on performance.

Qualifications

• 1+ year in-person customer service experience.
• Valid, unrestricted driver's license with insurable record.
• Familiar with the local Baltimore market area.
• Proven ability to provide excellent customer service and resolve problems.
• Strong verbal and written communication skills.
• Ability to de-escalate situations and work in a team.
• Ability to follow instructions and work independently.
• Ability to stand and walk for extended periods.

Responsibilities

• Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and inspections.
• Manage and organize vehicle compliance documents.
• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.
• Maintain the company’s service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Skills

Customer service

Driving

Communication

Problem solving

Teamwork

Multitasking

Safety awareness

Job description

HireArt is seeking an Operations Support Associate to provide on-site operational support at the assigned facility in Baltimore, MD. The role focuses on delivering high-quality customer service, vehicle readiness, and hands-on support in a fast-paced environment.

The ideal candidate will be organized, motivated, and capable of working both independently and as part of a team. This is a part-time, 11-week contract position onsite for local candidates, with potential extension based on performance.