NOW HIRING: OPERATIONS SUPPORT ASSOCIATE

Trucking People; Baltimore (MD); On-site; USD 23,000 - 32,000; Part time

Job summary

Trucking People in Baltimore, MD is hiring an Operations Support Associate to assist customers, prepare rental vehicles, and keep daily operations running smoothly. Schedule is Mon, Tue, Thu, Fri, 8:30 AM–4:00 PM for an 11-week assignment, on-site only.

The role emphasizes customer service, hands-on vehicle prep, and reliable team collaboration. Ideal candidates have at least 1 year of in-person customer service experience, a valid driver's license, and a willingness to work in a fast-paced

Qualifications

• At least 1 year of in-person customer service experience.
• Valid unrestricted driver’s license and eligible for vehicle insurance policy.
• Strong communication and customer service skills.
• Ability to de-escalate challenging situations and work with a team.

Responsibilities

• Assist customers with rental check-in, vehicle assignments, and returns.
• Prepare vehicles by cleaning, fueling, inspecting, and installing telematics equipment and license plates.
• Maintain accurate vehicle compliance documents and operational records.
• Organize the vehicle lot and coordinate vehicle transportation.
• Report vehicle concerns, operational challenges, and system issues.
• Communicate clearly with customers, on-site staff, and remote support teams.

Skills

Customer service

Communication

Problem-solving

De-escalation

Teamwork

Job description

NOW HIRING: OPERATIONS SUPPORT ASSOCIATE
Baltimore, MD | $20.00 per Hour | Part-Time | On-Site

Enjoy working with people and cars? Our Client is seeking an outgoing, dependable Operations Support Associate to help customers, prepare rental vehicles, and keep daily operations running smoothly.

Schedule: Monday, Tuesday, Thursday, and Friday, 8:30 AM-4:00 PM
Assignment length: 11 weeks

What You'll Do

• Assist customers with rental check-in, vehicle assignments, and returns.
• Prepare vehicles by cleaning, fueling, inspecting, and installing telematics equipment and license plates.
• Maintain accurate vehicle compliance documents and operational records.
• Organize the vehicle lot and coordinate vehicle transportation.
• Report vehicle concerns, operational challenges, and system issues.
• Communicate clearly with customers, on-site staff, and remote support teams.

What You'll Need

• At least one year of in-person customer service experience in retail, hospitality, technical support, or a similar role.
• A valid, unrestricted driver's license, satisfactory driving record, and eligibility for coverage under the Client's vehicle insurance policy.
• Strong communication, problem-solving, and customer service skills.
• Patience and the ability to de-escalate challenging situations.
• Comfort with extended standing, walking, and hands-on vehicle preparation.
• Familiarity with the Baltimore area.
• Ability to follow instructions, work independently, and collaborate with a team.

Car detailing, automotive, or outdoor work experience is a plus!

Bring your customer service skills and hands-on attitude to a busy vehicle operations team.