Operations Support Associate

HireArt; Stoughton (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Pre-tax commuter benefits

Healthcare benefits (HireArt)

Flexible Spending Account (FSA)

Disability & life insurance

401k

Job summary

HireArt is helping our client find an Operations Support Associate to join its designated market team in Stoughton, MA. This is a full-time, 5-week contract position onsite.

You’ll provide on-site operational support, assist customers with the rental process, vehicle prep, and coordinate vehicle transportation while maintaining standards and clear communication. The ideal candidate has 1+ year in-person customer service, a valid driver’s license, and strong written and spoken communication in a

Qualifications

• 1+ year of experience in an in-person customer service role (e.g., retail, technical support, hospitality).
• Strong verbal and written communication skills.
• Ability to follow instructions and work independently.
• Patience and de-escalation abilities; able to work in a team.

Responsibilities

• Provide on-site customer service and vehicle processing, including check-in, vehicle assignment, rental return, and vehicle prep.
• Organize the vehicle lot and coordinate transportation; complete daily rental operations tasks.
• Maintain documentation and communicate updates clearly with on-site staff and remote teams.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Expected compensation: 22.00 USD Per Hour

HireArt is helping our client find an Operations Support Associate to join its designated market team.

In this role, you’ll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.

The ideal candidate is motivated, organized, and comfortable delivering hands-on support in a fast-paced environment.

What You’ll Do

Customer Service and Vehicle Processing:

• Assist customers with the rental process, including check-in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.

Operational Support

• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Standards And Communication

• Maintain the company’s service standards when interacting with drivers.
• Communicate effectively with on-site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Requirements

• 1+ year of experience in an in-person customer service role (e.g., retail, technical support, hospitality)
• Valid, unrestricted driver's license; satisfactory driving record; and insurable under the company’s policy
• Familiarity with the local market area
• Demonstrated ability to provide excellent customer service and resolve problems effectively
• Strong verbal and written communication skills
• Proven ability to maintain patience, de-escalate situations, and work effectively in a team
• Ability to follow instructions and work independently
• Ability to handle prolonged standing and walking

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) subsidized Healthcare Benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short- and long-term disability and life insurance
• 401k package

Commitment:

This is a full-time, 5-week contract position (with the possibility of extension) staffed via HireArt. This role is onsite and available to candidates local to the Stoughton, MA area. HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.