Operations Support Associate

JSM Consulting Inc.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Job summary

JSM Consulting Inc. is seeking an on-site Operational Support role at the assigned facility to ensure efficient customer service and vehicle readiness. You'll assist customers with the Flexdrive rental process, prepare vehicles, and maintain vehicle compliance documents.

Ideal candidates are motivated, organized, and comfortable working in a fast-paced environment, with prior car-detailing or automotive exposure a plus, and the ability to communicate clearly with drivers and on-site staff.

Qualifications

• 1+ year of experience in an in-person customer service role (retail, tech support, or hospitality).
• Familiarity with the market area (Philadelphia preferred).
• Proven ability to deliver excellent customer service and resolve issues effectively.
• Strong verbal and written communication skills.
• Patience, problem-solving, and teamwork in a fast-paced environment.
• Valid, unrestricted driver's license and insurable driving record.

Responsibilities

• Assist customers with the rental process (check-in, vehicle assignment, rental return).
• Prepare rental vehicles for drivers (fueling, cleaning, telematics, license plates, inspections).
• Organize vehicle compliance documents and the vehicle lot.
• Coordinate vehicle transportation and complete daily rental operations tasks.
• Maintain high service standards when interacting with drivers and on-site staff.

Skills

Customer service

Communication

Problem solving

Teamwork

Driver's license

Job description

In this role, you'll provide on-site operational support at the assigned facility, ensuring efficient customer service and vehicle readiness.

The ideal candidate is motivated, organized, and comfortable delivering hands‑on support in a fast‑paced environment.

What You'll Do

Customer Service and Vehicle Processing:

• Assist customers with the rental process, including check‑in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage and organize vehicle compliance documents.

Operational Support

• Organize the vehicle lot and coordinate vehicle transportation.
• Complete daily rental operations tasks.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Standards And Communication

• Maintain the company's service standards when interacting with drivers.
• Communicate effectively with on‑site staff and remote support teams.
• Provide clear, concise updates and maintain accurate documentation.

Ideal candidate profile

Someone outgoing and able to have a conversation (they will need to talk to customers), and then also work heads down and clean/move a car. Past car detailing experience is a plus, or someone who has worked around cars, or has worked outside

Daily tasks

• Assist customers with the Flexdrive rental process, including check‑in, vehicle assignment, and rental return.
• Prepare rental vehicles for drivers, including fueling, cleaning, installing telematics and license plates, and conducting vehicle inspections.
• Manage vehicle compliance documents.
• Organize the vehicle lot and manage vehicle transportation.
• Conduct daily rental operations tasks.
• Ability to physically handle high amounts of standing and walking.
• Report vehicle issues, program challenges, and bugs to the designated point of contact.

Required Skills

Experience:

• 1+ year of experience in an in‑person customer service role like retail, technical support or hospitality
• Familiarity with the market area
• Demonstrated ability to provide excellent customer service and resolve problems effectively.
• Strong verbal and written communication skills.
• Proven ability to maintain patience, identify and solve problems, de‑escalate situations, and work effectively in a team.
• Valid, unrestricted driver's license and a satisfactory driving record, and be insurable under insurance policy.
• Ability to follow instructions and work independently.