Vehicle Operations Associate

Wealth Recruitment, LLC; Baltimore (MD); On-site; USD 23,000 - 32,000; Full time

Job summary

Wealth Recruitment, LLC is assisting a leading rideshare company in Baltimore, MD to hire a Vehicle Operations Associate. This hands-on role involves customer service, vehicle preparation, and daily fleet readiness; you will assist drivers with pickups, returns, and vehicle inspections at our facility.

The position emphasizes active, outdoor work, strong communication, and problem-solving in a fast-paced environment. Pay is $20 per hour with a Mon/Tue/Thu/Fri schedule, 8:30am–4pm.

Qualifications

• 1+ year of customer-facing experience.
• Valid, unrestricted driver's license.
• Strong communication and interpersonal skills.
• Comfortable performing independent hands-on tasks outdoors.
• Ability to troubleshoot problems and de-escalate situations.

Responsibilities

• Welcome and assist drivers throughout the vehicle rental process, including check-ins and returns.
• Deliver a friendly, professional customer experience while answering questions and resolving concerns.
• Maintain accurate rental records and vehicle compliance documentation.
• Prepare rental vehicles for drivers by cleaning, fueling, and basic inspections.
• Move, park, and organize vehicles to support efficient operations.

Skills

Customer service

Driver's license

Job description

Our client, a leading rideshare company, is seeking an energetic, customer-focused Vehicle Operations Associate to support daily rental operations and vehicle readiness at its facility. This is an exciting opportunity for someone who enjoys working with people, staying active, and being hands-on with vehicles in a fast-paced environment.

In this role, you'll be the face of the rental experience, assisting drivers with vehicle pickups and returns while ensuring every vehicle is clean, safe, organized, and ready for the road.

We're looking for someone who can do it all—deliver outstanding customer service, solve problems, and roll up their sleeves to get the job done!

What You'll Do

Customer Service & Driver Support

• Welcome and assist drivers throughout the vehicle rental process, including check-ins, vehicle assignments, and returns.
• Deliver a friendly, professional customer experience while answering questions and resolving concerns.
• Handle challenging situations with patience, professionalism, and a solutions-focused approach.
• Maintain accurate rental records and vehicle compliance documentation.

Vehicle Preparation & Fleet Readiness

• Prepare rental vehicles for drivers by cleaning, fueling, and performing basic vehicle inspections.
• Install license plates and telematics equipment as needed.
• Inspect vehicles for cleanliness, damage, and operational concerns.
• Ensure vehicles meet company standards before being assigned to drivers.
• Move, park, and organize vehicles throughout the lot to support efficient operations.

Daily Operations & Team Collaboration

• Support daily rental operations to keep the facility running smoothly.
• Coordinate vehicle movements and transportation needs.
• Identify and report vehicle issues, operational challenges, and technical problems.
• Communicate effectively with on-site colleagues and remote support teams.
• Maintain organized work areas, accurate documentation, and consistent service standards.

What We're Looking For

• 1+ year of customer-facing experience in retail, hospitality, rental operations, technical support, or a similar environment.
• Valid, unrestricted driver's license with a satisfactory driving record and ability to meet company insurance requirements.
• Strong communication and interpersonal skills with a friendly, outgoing personality.
• Comfortable interacting with customers while also performing independent, hands-on tasks.
• Ability to troubleshoot problems, de-escalate challenging situations, and provide excellent customer service.
• Strong attention to detail, organizational skills, and ability to follow established procedures.
• Comfortable working outdoors and spending extended periods standing, walking, cleaning, and moving vehicles.
• Familiarity with the local area and surrounding roadways.
• Dependable, self-motivated, and able to thrive in a busy, team-oriented environment.

Bonus Points If You Have

• Previous experience with car detailing, vehicle cleaning, or automotive services.
• Experience working for a rental car company, dealership, rideshare operation, or fleet management organization.
• Experience working outdoors or in a physically active position.
• Basic knowledge of vehicle inspections, maintenance, or automotive technology.

Why This Opportunity?

• Stay Active: Enjoy a hands-on position that keeps you moving rather than sitting behind a desk all day.
• Work With People and Cars: Combine customer service with practical vehicle operations.
• Be Part of an Innovative Industry: Gain experience supporting a growing rideshare and mobility operation.
• Build Valuable Skills: Develop experience in fleet operations, vehicle logistics, customer service, and automotive support.
• Make an Impact: Play an important role in ensuring drivers have reliable, road-ready vehicles.

Pay Rate: $20 per hour

Shift/Schedule: Mon, Tues, Thurs, Fri (8:30am-4pm)