Operations Specialist — Patient Care & Process Optimizer

AdaptHealth, LLC; Greenwood (SC); Hybrid; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Parental leave

Disability insurance

Life and AD&D Insurance

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive process improvements in our regional operations. You will handle documentation, insurance verifications, and EMR data while maintaining compliance with HIPAA and payer guidelines.

The role requires at least one year of related experience and strong communication, multi-tasking, and computer skills. A healthcare admin background is a plus, with opportunities for growth within a full benefits package.

Qualifications

• One year of relatable work experience required.
• High School Diploma or higher; related associate degree preferred.
• Experience in management, administrative, clerical, insurance, billing or call center is a plus.
• Experience in healthcare organizations or Medicare environment is a plus.
• Excellent verbal and written communication, analytical and detail-oriented.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Effective communication

Multi-tasking

Computer skills

Technical adaptability

Independent work

Education

High School Diploma

Associate’s degree

Healthcare Administration

Business Administration

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive process improvements in our regional operations. You will handle documentation, insurance verifications, and EMR data while maintaining compliance with HIPAA and payer guidelines.

The role requires at least one year of related experience and strong communication, multi-tasking, and computer skills. A healthcare admin background is a plus, with opportunities for growth within a full benefits package.