Operations Specialist: Patient Care & Process Optimization

AdaptHealth, LLC; Conway, Northern (SC, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) match

PTO with 6 holidays

Life & AD&D insurance

FSA/HSA

Teledoc access

Parental bonding leave

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regional operations. You will streamline workflows, verify insurance, and manage patient data within EMR systems to improve efficiency and accuracy.

The role emphasizes process improvement, cross-functional collaboration, and adherence to payer guidelines and HIPAA standards as you deliver home medical equipment and educate patients.

Qualifications

• High School Diploma or equivalent required.
• Valid and unrestricted driver’s license required.
• One (1) year of relatable work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center or customer service preferred but not required.
• Healthcare experience in a hospital, clinic, pharmacy, or home healthcare setting is a plus but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Skills

Driver's license

Healthcare experience

Administrative / clerical skills

Insurance / billing knowledge

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regional operations. You will streamline workflows, verify insurance, and manage patient data within EMR systems to improve efficiency and accuracy.

The role emphasizes process improvement, cross-functional collaboration, and adherence to payer guidelines and HIPAA standards as you deliver home medical equipment and educate patients.