Operations Specialist: Patient Care & Process Optimization

AdaptHealth; Wilmington (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Parental Leave

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. The role focuses on workflow optimization, documentation, and EMR data management to ensure high-quality, compliant service.

You will analyze processes, collaborate with cross-functional teams, and help train staff while handling multiple priorities in a dynamic healthcare environment.

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate’s degree in a related field required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center or customer service preferred.
• Healthcare organization experience is a plus but not required.
• Strong communication, attention to detail and ability to navigate multiple systems.

Responsibilities

• Support regional operations through workflow improvement, training and process optimization.
• Review and process documentation including insurance verification, authorizations and order accuracy.
• Navigate EMR systems to enter, track and validate patient and authorization data.
• Analyze workflows, identify errors and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products and services to ensure compliance.
• Assist with training materials, onboarding and cross-functional support.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE and infection control standards.

Skills

Verbal and written communication

Multitasking in fast-paced environment

Analytical/problem-solving ability

Education

High School Diploma

Associate’s degree in Healthcare Administration or Business Administration

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. The role focuses on workflow optimization, documentation, and EMR data management to ensure high-quality, compliant service.

You will analyze processes, collaborate with cross-functional teams, and help train staff while handling multiple priorities in a dynamic healthcare environment.