Healthcare Ops Specialist: Process & Care Optimization

AdaptHealth, LLC; Camden (SC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Parental Leave

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive process improvements across regional operations. You will engage in workflow optimization, insurance verification, authorizations, and precise data entry in EMR systems to sustain high-quality care and compliant processes.

The role emphasizes cross-functional collaboration, training support, and contributing to projects that enhance efficiency while maintaining HIPAA and infection control standards.

Qualifications

• One (1) year of relatable work experience required.
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Verbal & written communication

Attention to detail

Multi-tasking

Independent work

Adaptability

Problem-solving

Education

High School Diploma

Associate’s degree or related field

Healthcare Administration / Business Administration background

Equivalent work experience

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive process improvements across regional operations. You will engage in workflow optimization, insurance verification, authorizations, and precise data entry in EMR systems to sustain high-quality care and compliant processes.

The role emphasizes cross-functional collaboration, training support, and contributing to projects that enhance efficiency while maintaining HIPAA and infection control standards.