Operations Specialist: Patient Care & Process Improvement

AdaptHealth, LLC; Georgia; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Paid Parental Leave

Disability Insurance

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. The role focuses on process improvements, documentation accuracy, and cross-functional collaboration to sustain high-quality service.

You will work with EMR systems, verify insurances, and ensure orders are correct while aligning with payer guidelines and compliance requirements. This is a hands-on role with multiple priorities and growth potential.

Qualifications

• At least 1 year of relatable work experience.
• High School Diploma or Associate degree in healthcare-adjacent field required.
• Experience in admin, clerical, insurance, billing, claims, call center, or customer service is a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Verbal & written comms

Multitasking

Problem solving

Tech adaptability

Independent work

Education

High School Diploma

Associate’s degree in Healthcare Administr./Related

Tools

EMR systems

Healthcare software

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. The role focuses on process improvements, documentation accuracy, and cross-functional collaboration to sustain high-quality service.

You will work with EMR systems, verify insurances, and ensure orders are correct while aligning with payer guidelines and compliance requirements. This is a hands-on role with multiple priorities and growth potential.