Operations Specialist: Patient Care & Workflow Optimizer

AdaptHealth; Odessa (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Paid holidays

Parental leave

Employee stock purchase plan

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will assist regional operations with workflow improvements, training, and process optimization to enhance efficiency and quality.

Responsibilities include insurance verification, authorizations, and accurate documentation in EMR systems, while ensuring compliance with payer guidelines and HIPAA standards. A strong emphasis on accuracy and cross-functional collaboration is expected.

Qualifications

• Excellent verbal and written communication skills with analytical, problem-solving and decision-making abilities.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Experience in healthcare administration or related fields is beneficial.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication skills

Attention to detail

Multitasking

Analytical thinking

Microsoft Office

EMR systems

Education

High School Diploma

Associate degree

Healthcare Administration

Business Administration

Tools

EMR systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will assist regional operations with workflow improvements, training, and process optimization to enhance efficiency and quality.

Responsibilities include insurance verification, authorizations, and accurate documentation in EMR systems, while ensuring compliance with payer guidelines and HIPAA standards. A strong emphasis on accuracy and cross-functional collaboration is expected.