Healthcare Operations Specialist: Patient Care & Process Improvement

AdaptHealth, LLC; Cayce (SC); Hybrid; USD 43,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee Stock Purchase Plan

Parental leave

Short and long-term disability

Life and AD&D Insurance

FSA/HSA

Teledoc access

Identity Theft Protection

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on workflow improvements, documentation accuracy, and compliant data handling across EMR systems.

The ideal candidate has at least 1 year of related experience and a background in healthcare administration or related fields, with strong communication and multitasking abilities. Join a team dedicated to quality care and continuous process improvements.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or Associate’s degree in healthcare or related field required.
• Experience in management, administrative, insurance, or customer service preferred but not required.
• Healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus.
• Excellent communication, analytical, problem-solving and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills; Microsoft Office and healthcare systems are a plus.
• Ability to learn new technologies and navigate multiple systems.
• Ability to work independently while following procedures.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization
• Review and process documentation, including insurance verification, authorizations, and order accuracy
• Navigate EMR systems to enter, track, and validate patient and authorization data
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality
• Collaborate with teams and leadership to resolve issues and communicate trends
• Maintain knowledge of payer guidelines, products, and services to ensure compliance
• Assist with training materials, onboarding, and cross-functional support
• Participate in projects to refine processes and enhance operational performance
• Meet quality and performance metrics while managing multiple priorities
• Perform patient assessments and follow-ups to support care and compliance
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards
• Perform other duties as assigned

Skills

Communication

Multi-tasking

Computer skills

Education

High School Diploma

Associate’s degree or related field

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on workflow improvements, documentation accuracy, and compliant data handling across EMR systems.

The ideal candidate has at least 1 year of related experience and a background in healthcare administration or related fields, with strong communication and multitasking abilities. Join a team dedicated to quality care and continuous process improvements.