Healthcare Operations Specialist - Patient Care & Efficiency

AdaptHealth, LLC; Slidell (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Paid Parental Leave

Disability Insurance

Life Insurance

FSA/HSA

Teledoc access

Flex spending accounts

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and operational excellence across our network. You will drive process improvements, ensure documentation accuracy, and navigate EMR systems to manage patient and authorization data.

The role focuses on workflow optimization, payer guidelines, and cross-functional collaboration to meet quality and performance metrics while handling multiple priorities. A healthcare background and strong communication skills are essential.

Qualifications

• One (1) year of relatable work experience required.
• High School Diploma, Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Attention to detail

Communication skills

Analytical thinking

Problem-solving

Multitasking

Microsoft Office

Healthcare systems knowledge

Education

High School Diploma

Associate’s degree in Healthcare Administration

Tools

EMR systems

Insurance verification software

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and operational excellence across our network. You will drive process improvements, ensure documentation accuracy, and navigate EMR systems to manage patient and authorization data.

The role focuses on workflow optimization, payer guidelines, and cross-functional collaboration to meet quality and performance metrics while handling multiple priorities. A healthcare background and strong communication skills are essential.