Operations Specialist — Patient Care & Process Improvement

AdaptHealth; New York (NY); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Stock purchase plan

Parental leave

Disability insurance

Life and AD&D

FSA/HSA

Teledoc access

Genetic protection plan

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will optimize workflows, verify insurance, and manage orders while navigating EMR systems to ensure accurate data and compliance.

The role emphasizes teamwork, training, and ongoing process improvement in a fast-paced healthcare setting. The position requires a high school diploma or associate degree in a related field, a valid driver's license, and prior experience in healthcare

Qualifications

• High school diploma or associate degree with healthcare/admin experience preferred.
• Experience in healthcare operations or similar environment is a plus.
• Strong communication and attention to detail required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Skills

Patient care

Workflow optimization

Insurance verification

Order processing

Data analysis

Communication

Driver's license

HIPAA compliance

Education

Associate’s degree in Healthcare Administration

High School Diploma or equivalent

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. You will optimize workflows, verify insurance, and manage orders while navigating EMR systems to ensure accurate data and compliance.

The role emphasizes teamwork, training, and ongoing process improvement in a fast-paced healthcare setting. The position requires a high school diploma or associate degree in a related field, a valid driver's license, and prior experience in healthcare