Patient Care Operations Specialist

AdaptHealth, LLC; Greenville (SC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Paid Parental Leave

Disability Insurance

Life Insurance

FSA/HSA

CVS Minute Clinic and Teledoc access

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. The role influences patient outcomes through process improvements while coordinating with cross-functional teams.

You will review documentation, verify insurance, and enter data in EMR systems, ensuring accuracy and compliance. A fast-paced environment requires strong communication and problem-solving skills, with independence in following procedures.

Qualifications

• One (1) year of relatable work experience required.
• High School Diploma; Associate’s degree in Healthcare Administration, Business Administration, or related field required or equivalent work experience.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment experience is a plus but not required.
• Excellent verbal and written communication skills with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Comfort with learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Education

High School Diploma

Associate degree in Healthcare Administration or related field

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. The role influences patient outcomes through process improvements while coordinating with cross-functional teams.

You will review documentation, verify insurance, and enter data in EMR systems, ensuring accuracy and compliance. A fast-paced environment requires strong communication and problem-solving skills, with independence in following procedures.