Operations Specialist: Patient Care & Process Improvement

AdaptHealth LLC; Southfield (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

AdaptHealth LLC in Southfield, MI is seeking an Operations Specialist to support patient care and drive operational excellence. You will help optimize workflows, verify documentation, and navigate EMR systems to ensure accuracy and timely processing of authorizations and patient data.

The role involves collaborating with teams, maintaining HIPAA and safety standards, delivering equipment, and contributing to training materials.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• Valid and unrestricted driver’s license.
• One year of relatable work experience.
• Healthcare experience or background in insurance/billing is a plus but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Skills

Communication skills

Analytical thinking

Multi-tasking

Computer skills

Education

High School Diploma

Associate’s degree in Healthcare Administration or related field

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth LLC in Southfield, MI is seeking an Operations Specialist to support patient care and drive operational excellence. You will help optimize workflows, verify documentation, and navigate EMR systems to ensure accuracy and timely processing of authorizations and patient data.

The role involves collaborating with teams, maintaining HIPAA and safety standards, delivering equipment, and contributing to training materials.