Healthcare Operations & Process Improvement Specialist

AdaptHealth, LLC; Statesville (NC); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid time off and holidays

Employee Stock Purchase Plan

Parental leave

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence across our locations. This role focuses on improving workflows, ensuring accurate documentation, and maintaining compliance with payer guidelines and HIPAA.

You will work with regional teams to optimize processes, verify authorizations, and navigate EMR systems to ensure data integrity and efficient patient care delivery.

Qualifications

• One year of relatable work experience required.
• High School Diploma or higher required.
• Experience in administrative, clerical, insurance, billing, claims, call center or customer service is preferred but not required.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.

Skills

Verbal and written communication

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Independent work

Adaptability to new tech

Education

High School Diploma

Associate’s degree in related field

Tools

Microsoft Office

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence across our locations. This role focuses on improving workflows, ensuring accurate documentation, and maintaining compliance with payer guidelines and HIPAA.

You will work with regional teams to optimize processes, verify authorizations, and navigate EMR systems to ensure data integrity and efficient patient care delivery.