Operations Specialist: Drive Patient Care & Process Excellence

AdaptHealth; Greenwood (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on improving workflows, ensuring accurate documentation, and maintaining compliance across systems.

You will collaborate with regional teams, navigate EMR and payer guidelines, and help train staff. The position offers opportunities to influence processes and contribute to high-quality care.

Qualifications

• One year of relatable work experience required.
• High School Diploma or equivalent; associate or higher in healthcare/admin preferred.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience in healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication, analytical, problem-solving, and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills—Microsoft Office and healthcare systems are a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication skills

Analytical thinking

Problem-solving

Attention to detail

Multi-tasking

Independent work

Education

High School Diploma

Associate’s degree or higher in Healthcare Admin / Business Admin or related

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth is seeking an Operations Specialist to support patient care and drive operational excellence. This role focuses on improving workflows, ensuring accurate documentation, and maintaining compliance across systems.

You will collaborate with regional teams, navigate EMR and payer guidelines, and help train staff. The position offers opportunities to influence processes and contribute to high-quality care.