Operations Specialist: Cash, Paperwork & Customer Care

CarMax; Fort Worth (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Paid vacation

Paid holidays

Job summary

CarMax is hiring for a Business Operations Associate at our Ft Worth store. You will support sales, auctions, and appraisals, handling paperwork, deposits, and customer communications to ensure accuracy and efficiency.

The role requires strong organization, data entry skills, and the ability to work across departments in a fast-paced environment. Opportunities for growth and commitment to integrity are emphasized.

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry

Multitasking

Verbal communication

Written communication

Confidentiality

Physical stamina

Flexibility

Tools

Microsoft Office

Data entry systems

Job description

CarMax is hiring for a Business Operations Associate at our Ft Worth store. You will support sales, auctions, and appraisals, handling paperwork, deposits, and customer communications to ensure accuracy and efficiency.

The role requires strong organization, data entry skills, and the ability to work across departments in a fast-paced environment. Opportunities for growth and commitment to integrity are emphasized.