Operations & Paperwork Specialist

CarMax Business Services; Irving (TX); On-site; USD 21,000 - 32,000; Full time

Job summary

CarMax in Irving, TX is hiring a Business Operations Associate to be the backbone of store operations, handling sales, auctions, and appraisals with accuracy and a customer-first approach. You will process paperwork, manage cash, and support multiple departments while maintaining EH&S standards.

The role emphasizes teamwork, integrity, and clear communication with customers and colleagues. Flexibility to work varied shifts, including nights and weekends, is required; benefits and growth

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Greet customers and guide them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Data interpretation

Organizational skills

Multitasking

Data entry

Communication

Flexibility

Tools

Microsoft Office

Data entry systems

PC skills

Job description

CarMax in Irving, TX is hiring a Business Operations Associate to be the backbone of store operations, handling sales, auctions, and appraisals with accuracy and a customer-first approach. You will process paperwork, manage cash, and support multiple departments while maintaining EH&S standards.

The role emphasizes teamwork, integrity, and clear communication with customers and colleagues. Flexibility to work varied shifts, including nights and weekends, is required; benefits and growth