Operations & Scheduling Manager - Generator Services

Generator Supercenter of Austin; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Short and Long Term Disability

Medical, Dental and Vision

401K Matching (after 6 months of EMP)

Paid time off

Job summary

Generator Supercenter is seeking a highly organized Production Manager to oversee daily operations, scheduling, service coordination, and project management for residential generator services. The ideal candidate will manage service schedules, dispatch electricians, handle customer inquiries, ensure timely project completion, and provide clear reporting to corporate leadership.

You will collaborate with technicians, installers, and sales teams, maintain accurate billing and parts tracking, and

Qualifications

• Previous experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Responsibilities

• Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly KPIs to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.
• Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Track projects from sales through completion, ensuring all deadlines are met.
• Collect payments due upon project completion.

Skills

Organizational skills

Communication skills

Customer service

Multitasking

Education

Tools

Scheduling software

Route optimization tools

Job description

Generator Supercenter is seeking a highly organized Production Manager to oversee daily operations, scheduling, service coordination, and project management for residential generator services. The ideal candidate will manage service schedules, dispatch electricians, handle customer inquiries, ensure timely project completion, and provide clear reporting to corporate leadership.

You will collaborate with technicians, installers, and sales teams, maintain accurate billing and parts tracking, and