Production Manager

Generator Supercenter of Lafayette; Lafayette (LA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Short & Long Term Disability

Medical, Dental and Vision

401K Matching

Paid time off

Job summary

Generator Supercenter is seeking a highly organized Production Manager to oversee daily operations, scheduling, service coordination, and project management. The ideal candidate will manage service schedules, coordinate electricians for residential service calls and generator repairs, and ensure timely project completion.

The role requires strong organizational skills, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Responsibilities

• Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly KPIs to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.
• Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Track projects from sales through completion, ensuring deadlines are met.
• Collect payments due upon project completion.

Skills

Production management

Scheduling

Service coordination

Organizational skills

Problem solving

Communication skills

Customer service

Escalation handling

Multitasking

Scheduling software

Route optimization

Generator service knowledge

Tools

Scheduling software

Route optimization tools

Job description

Benefits

• Voluntary Life Insurance
• Short and Long Term Disability
• Medical, Dental and Vision
• 401K Matching (after 6 months of employment)
• Paid time off

About Generator Supercenter

Generator Supercenter is a leading provider of generator solutions, offering high‑quality models, factory‑certified technicians, and turnkey installations.

Job Description

Generator Supercenter is seeking a highly organized and detail‑oriented Production Manager to oversee daily operations and ensure efficient scheduling, service coordination, and project management. The ideal candidate will manage service schedules, coordinate electricians for residential service calls and generator repairs, handle customer relations, and ensure timely project completion.

Key Responsibilities

Scheduling & Coordination:

• Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.

Customer Service & Billing:

• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.

Operations & Reporting:

• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.

Team Management & Hiring:

• Interview potential employees for store locations.
• Set opening and closing schedules for the store.

Project Oversight & Financials:

• Track projects from sales through completion, ensuring all deadlines are met.
• Collect payments due upon project completion.

Qualifications

• Previous experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem‑solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast‑paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work with an industry leader in standby generators.
• Supportive team environment with opportunities for professional growth.

Note: This job description is not intended to be all‑inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.