Production Manager

Generator Supercenter; Lafayette (LA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional growth opportunities

Job summary

Generator Supercenter in Lafayette, LA is seeking a Production Manager to oversee daily operations, scheduling, service coordination, and project management for residential generator installations and repairs.

The ideal candidate will manage service schedules, coordinate electricians, handle customer relations, and ensure timely project completion while tracking KPI metrics and staying within budget.

Qualifications

• Experience in production management, scheduling, or service coordination.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with scheduling software and route optimization is a plus.
• Knowledge of generator installation and service processes preferred.

Responsibilities

• Scheduling & Coordination: Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly KPIs to corporate locations.
• Participate in team meetings, providing insights and reports to leadership.
• Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Track projects from sales through completion, ensuring deadlines are met.
• Collect payments due upon project completion.

Skills

Production management

Scheduling

Service coordination

Organizational skills

Problem-solving

Communication

Customer service

Customer escalations

Multi-tasking

Scheduling software

Route optimization

Generator installation

Tools

Scheduling software

Route optimization tools

Generator installation processes

Job description

About Generator Supercenter

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Job Description

Generator Supercenter is seeking a highly organized and detail-oriented Production Manager to oversee daily operations and ensure efficient scheduling, service coordination, and project management. The ideal candidate will be responsible for managing service schedules, coordinating electricians for residential service calls and generator repairs, handling customer relations, and ensuring timely project completion.

Key Responsibilities

• Scheduling & Coordination: Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.

Customer Service & Billing

• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.

Operations & Reporting

• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly Key Performance Indicators (KPIs) to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.

Team Management & Hiring

• Interview potential employees for store locations.
• Set opening and closing schedules for the store.

Project Oversight & Financials

• Track projects from sales through completion, ensuring all deadlines are met.
• Collect payments due upon project completion.

Qualifications

• Previous experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work with an industry leader in standby generators.
• Supportive team environment with opportunities for professional growth.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.