Production & Service Operations Manager

Generator Supercenter; Lafayette (LA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Professional growth opportunities

Job summary

Generator Supercenter in Lafayette, LA is seeking a Production Manager to oversee daily operations, scheduling, service coordination, and project management for residential generator installations and repairs.

The ideal candidate will manage service schedules, coordinate electricians, handle customer relations, and ensure timely project completion while tracking KPI metrics and staying within budget.

Qualifications

• Experience in production management, scheduling, or service coordination.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Familiarity with scheduling software and route optimization is a plus.
• Knowledge of generator installation and service processes preferred.

Responsibilities

• Scheduling & Coordination: Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly KPIs to corporate locations.
• Participate in team meetings, providing insights and reports to leadership.
• Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Track projects from sales through completion, ensuring deadlines are met.
• Collect payments due upon project completion.

Skills

Production management

Scheduling

Service coordination

Organizational skills

Problem-solving

Communication

Customer service

Customer escalations

Multi-tasking

Scheduling software

Route optimization

Generator installation

Tools

Scheduling software

Route optimization tools

Generator installation processes

Job description

Generator Supercenter in Lafayette, LA is seeking a Production Manager to oversee daily operations, scheduling, service coordination, and project management for residential generator installations and repairs.

The ideal candidate will manage service schedules, coordinate electricians, handle customer relations, and ensure timely project completion while tracking KPI metrics and staying within budget.