Office Admin & Service Scheduling Coordinator

Generator Supercenter of Waco; Waco (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Short and Long Term Disability

Medical

Dental

Vision

401K Matching

Training & development

Paid time off

Job summary

Generator Supercenter of Waco is seeking a highly organized Office Admin to oversee daily operations, scheduling, service coordination, and project management. The ideal candidate will help manage service schedules, coordinate electricians for residential service calls and generator repairs, handle customer relations, and ensure timely project completion.

Responsibilities include scheduling visits, dispatching technicians, managing billing cycles, handling customer inquiries, organizing parts,

Qualifications

• Strong organizational and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Experience coordinating service providers and scheduling visits.
• Familiarity with scheduling software and route optimization is a plus.

Responsibilities

• Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Report weekly and monthly KPIs to corporate locations.

Skills

Scheduling & route optimization

Customer service excellence

Communication skills

Organizational skills

Multitasking

Tools

Scheduling software

Route optimization tools

Job description

Generator Supercenter of Waco is seeking a highly organized Office Admin to oversee daily operations, scheduling, service coordination, and project management. The ideal candidate will help manage service schedules, coordinate electricians for residential service calls and generator repairs, handle customer relations, and ensure timely project completion.

Responsibilities include scheduling visits, dispatching technicians, managing billing cycles, handling customer inquiries, organizing parts,