Generator Services Operations Manager

Generator Supercenter of Lafayette; Lafayette (LA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Short & Long Term Disability

Medical, Dental and Vision

401K Matching

Paid time off

Job summary

Generator Supercenter is seeking a highly organized Production Manager to oversee daily operations, scheduling, service coordination, and project management. The ideal candidate will manage service schedules, coordinate electricians for residential service calls and generator repairs, and ensure timely project completion.

The role requires strong organizational skills, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in production management, scheduling, or service coordination preferred.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience handling customer escalations professionally.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency in scheduling software and route optimization tools is a plus.
• Knowledge of generator installation and service processes is preferred.

Responsibilities

• Schedule service visits using route optimization tools to maximize efficiency.
• Assign and dispatch electricians for residential service calls and generator repairs.
• Answer inbound calls and assist customers with inquiries.
• Set up and manage automatic billing cycles for service contract customers.
• Handle customer escalations and provide effective resolutions.
• Organize and track service parts and materials to ensure availability.
• Report weekly and monthly KPIs to corporate locations.
• Participate in team meetings, offering insights and reports directly to corporate leadership.
• Interview potential employees for store locations.
• Set opening and closing schedules for the store.
• Track projects from sales through completion, ensuring deadlines are met.
• Collect payments due upon project completion.

Skills

Production management

Scheduling

Service coordination

Organizational skills

Problem solving

Communication skills

Customer service

Escalation handling

Multitasking

Scheduling software

Route optimization

Generator service knowledge

Tools

Scheduling software

Route optimization tools

Job description

Generator Supercenter is seeking a highly organized Production Manager to oversee daily operations, scheduling, service coordination, and project management. The ideal candidate will manage service schedules, coordinate electricians for residential service calls and generator repairs, and ensure timely project completion.

The role requires strong organizational skills, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.