Operations & Scheduling Coordinator

Generator Supercenter of Austin; Ashburn (VA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K Matching

Paid time off

Life Insurance

Job summary

Generator Supercenter is seeking a highly organized Office Admin to oversee daily operations, ensure efficient scheduling, service coordination, and project management for our store. You will help manage service schedules and coordinate electricians for residential service calls and generator repairs.

You will handle customer relations, assist with billing cycles, track KPIs, and contribute to team meetings.

Qualifications

• Strong organizational skills to manage daily operations and scheduling.
• Excellent communication and customer service abilities to handle inquiries and escalations.
• Proven problem-solving skills in a fast-paced environment.
• Ability to multitask and meet deadlines across diverse tasks.
• Proficiency in scheduling software and route optimization tools is a plus.

Responsibilities

• Scheduling & Coordination: Schedule service visits and dispatch electricians for residential calls and generator repairs.
• Customer Service & Billing: Answer inquiries and manage automatic billing cycles for service contracts; handle escalations.
• Operations & Reporting: Track service parts, report KPIs, participate in team meetings and provide insights.
• Team Management & Hiring: Interview candidates and set store opening/closing schedules.
• Project Oversight & Financials: Track projects from sales to completion and collect payments.

Skills

Strong organizational skills

Customer service orientation

Excellent communication

Problem solving

Multitasking

Tools

Scheduling software

Route optimization tools

Job description

Generator Supercenter is seeking a highly organized Office Admin to oversee daily operations, ensure efficient scheduling, service coordination, and project management for our store. You will help manage service schedules and coordinate electricians for residential service calls and generator repairs.

You will handle customer relations, assist with billing cycles, track KPIs, and contribute to team meetings.