Service Scheduling Coordinator

Generator Supercenter of Austin; Ashburn, Northern (VA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K Matching (after 6 months)

Training & development

Medical, Dental and Vision

Voluntary Life Insurance

Short and Long Term Disability

Job summary

Generator Supercenter is seeking an Administrative Assistant to perform clerical tasks, answer phones, and assist the Service Dept. with documents and file organization. Maintain order in the office and support technicians to keep operations running smoothly.

Ideal candidate will have a high school diploma, strong data entry, and proficiency with core computer applications. On-site role with opportunities for training and development.

Qualifications

• Verbal and written communication skills required.
• Listening and problem analysis abilities needed.
• Customer service oriented with strong organizational skills.
• Attention to detail and good judgment essential.
• Adaptability, teamwork and resilience are important.
• Multi-tasking across clerical duties is expected.

Responsibilities

• Coordinate and schedule service calls and maintenance for generators.
• Dispatch field technicians based on location and availability.
• Communicate with customers about appointment times and updates.
• Maintain accurate service records and scheduling logs.
• Handle incoming service requests by phone and email.
• Collaborate with service managers and technicians for smooth operations.
• Provide exceptional customer service and follow up on completed jobs.
• Stay organized in a fast-paced environment.

Skills

Verbal communication

Written communication

Listening

Customer service

Organizational skills

Attention to detail

Judgment

Adaptability

Teamwork

Stress tolerance

Multi-tasking

Education

High school diploma or equivalent

Job description

Generator Supercenter is seeking an Administrative Assistant to perform clerical tasks, answer phones, and assist the Service Dept. with documents and file organization. Maintain order in the office and support technicians to keep operations running smoothly.

Ideal candidate will have a high school diploma, strong data entry, and proficiency with core computer applications. On-site role with opportunities for training and development.