Operations Manager - Technician Training & Retention

The Terminix International Company Limited Partnership; Cape Coral (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits start day 1

Total Rewards program

Health benefits

Job summary

The Terminix International Company Limited Partnership is seeking an experienced leader to oversee technician recruiting, hiring, and ongoing training. This role focuses on maximizing technician retention and service quality to boost customer satisfaction and branch performance.

The position requires strong leadership, coaching, and regulatory compliance skills, with a focus on building a high-performing team in a pest control environment.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math and calculations related to sales/service.
• Strong communication skills, verbal and written.
• Ability to build rapport easily with customers and employees.

Responsibilities

• Oversee technician recruiting, hiring, training, coaching, development, and accountability to maximize retention and service quality.
• Review and evaluate technician performance through ride-alongs and audits.
• Respond diligently to customer concerns and ensure satisfaction.
• Ensure safety standards and regulatory compliance across operations.
• Monitor scheduling, inventory, and branch operations to support staffing and service delivery.

Skills

Problem solving

Leadership

Math skills

Communication

Rapport building

Education

High school diploma or GED

Job description

The Terminix International Company Limited Partnership is seeking an experienced leader to oversee technician recruiting, hiring, and ongoing training. This role focuses on maximizing technician retention and service quality to boost customer satisfaction and branch performance.

The position requires strong leadership, coaching, and regulatory compliance skills, with a focus on building a high-performing team in a pest control environment.