Operations Leader – Technician Development & Retention

The Terminix International Company Limited Partnership; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Benefits from day 1

Health benefits

401(k) retirement plan with company-m"

Paid holidays & vacation

Job summary

Rentokil is seeking a proactive leader to oversee technician recruiting, hiring, training, coaching, and accountability to maximize technician success and branch retention.

You will recruit residential and commercial pest technicians, review performance, respond to customers, and ensure service quality while maintaining regulatory compliance. Travel up to 100% within territory may be required.

Qualifications

• High school diploma or GED.
• Maintain licenses/certificates as required by federal, state, and/or local regulations.
• Maintain valid driver’s license.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-alongs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest/termite control and home services products.

Skills

Problem solving

Leadership

Math skills

Communication

Rapport building

Education

High school diploma

Job description

Rentokil is seeking a proactive leader to oversee technician recruiting, hiring, training, coaching, and accountability to maximize technician success and branch retention.

You will recruit residential and commercial pest technicians, review performance, respond to customers, and ensure service quality while maintaining regulatory compliance. Travel up to 100% within territory may be required.