Pest Control Ops Manager: Recruit, Train & Lead Techs

The Terminix International Company Limited Partnership; Hingham (MA); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Benefits starting day 1

Health benefits

401(k) with company match

Vacation and sick days

Career growth opportunities

Job summary

The Terminix International Company Limited Partnership is seeking a leader to oversee technician recruiting, hiring, training, and development to maximize technician success and retention. You will coach staff, monitor performance, and ensure customer service excellence across the branch network.

Responsibilities include staffing, scheduling, safety compliance, and maintaining inventory while promoting strong customer relationships and branch profitability in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Maintain licenses/certificates as required by regulations.
• Valid driver’s license.

Responsibilities

• Oversee ongoing technician training, coaching, development, and accountability to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review ongoing technician performance via ride-alongs and audits.
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close staffing gaps.
• Monitor branch scheduling and ensure appointments are completed efficiently.
• Ensure safety standards are met and compliance with regulations.
• Monitor inventory levels of pest/home services products.

Skills

Problem solving

Leadership

Math skills

Communication

Rapport building

Education

High school diploma or GED

Tools

-

Job description

The Terminix International Company Limited Partnership is seeking a leader to oversee technician recruiting, hiring, training, and development to maximize technician success and retention. You will coach staff, monitor performance, and ensure customer service excellence across the branch network.

Responsibilities include staffing, scheduling, safety compliance, and maintaining inventory while promoting strong customer relationships and branch profitability in a fast-paced environment.