Operations Lead: Technician Training & Retention

Ehrlich Pest Control; Michigan; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Total Rewards Program

Health benefits

401(k) retirement plan

Job summary

Rentokil North America, Inc. in Michigan is seeking a role focused on recruiting, training, coaching, and accountability to maximize technician success and retention and ensure high service quality.

This position supports residential and commercial pest control teams across the region, with travel within assigned territories; benefits start day one; competitive pay and growth opportunities.

Qualifications

• Adept at problem solving and identifying practical solutions
• Ability to effectively lead and motivate others
• Good aptitude for basic/intermediate math, for calculations related to sales/service
• Strong communication skills (verbal, written, presenting)
• Ability to build rapport easily and establish trust with customers and employees

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
• Review and evaluate ongoing technician performance (via ride‑a‑longs and audits)
• Respond diligently and compassionately to customer concerns
• Ensure overall service quality to maximize customer retention
• Fill in periodically on customer appointments to help close temporary staffing gaps
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
• Monitor and maintain inventory levels of pest / termite control and home services products

Skills

People leadership

Recruitment

Coaching

Communication

Team management

Education

High school diploma

Licenses/certificates as required

Valid driver’s license

Job description

Rentokil North America, Inc. in Michigan is seeking a role focused on recruiting, training, coaching, and accountability to maximize technician success and retention and ensure high service quality.

This position supports residential and commercial pest control teams across the region, with travel within assigned territories; benefits start day one; competitive pay and growth opportunities.