Operations Leader: Technician Development & Retention

MFS Investments; Woburn (MA); Hybrid; USD 57,000 - 92,000; Full time

Benefits offered by this job

Benefits starting day 1

Job summary

Ehrlich Pest Control in Woburn, MA is seeking an Operations Manager to oversee technician recruiting, training, coaching, and accountability to maximize technician success and retention and to ensure service quality for customers.

You will lead staffing, scheduling, safety, and regulatory compliance, manage inventory, and help drive customer satisfaction and branch performance across the Rentokil family.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.
• Maintain licenses/certificates as required by federal, state, and local regulations.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently to customer concerns and ensure service quality.
• Fill in on customer appointments to help cover staffing gaps.
• Monitor branch scheduling and ensure appointments are completed efficiently.
• Ensure safety standards are met and regulatory compliance is maintained.
• Monitor and maintain inventory levels of pest control and home services products.

Skills

Leadership

Communication

Problem solving

Team motivation

Math skills

Education

High school diploma or GED

Job description

Ehrlich Pest Control in Woburn, MA is seeking an Operations Manager to oversee technician recruiting, training, coaching, and accountability to maximize technician success and retention and to ensure service quality for customers.

You will lead staffing, scheduling, safety, and regulatory compliance, manage inventory, and help drive customer satisfaction and branch performance across the Rentokil family.