Operations Manager: Technician Growth & Quality

Ehrlich Pest Control; New Jersey; On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Health benefits start day 1

401(k) with company match

Vacation and holidays

Training and development

Job summary

Rentokil North America is seeking a leader to oversee technician recruitment, training, coaching and accountability to maximize technician success and retention while ensuring top-quality service for customers.

You will recruit and evaluate technicians, address customer concerns, and manage scheduling, safety, and regulatory compliance in a fast-paced environment across multiple routes.

Qualifications

• Basic problem-solving and leadership abilities.
• Strong math literacy for sales/service calculations.
• Clear communication and rapport with customers and employees.

Responsibilities

• Oversee technician training, coaching, and accountability processes.
• Recruit/hire residential and commercial technicians to maintain staffing levels.
• Evaluate technician performance and respond to customer concerns.
• Ensure service quality and maximize customer retention.
• Monitor scheduling and inventory, ensuring regulatory compliance.

Skills

Problem solving

Leadership

Math aptitude

Communication

Customer rapport

Education

High school diploma

Driver's license

Job description

Rentokil North America is seeking a leader to oversee technician recruitment, training, coaching and accountability to maximize technician success and retention while ensuring top-quality service for customers.

You will recruit and evaluate technicians, address customer concerns, and manage scheduling, safety, and regulatory compliance in a fast-paced environment across multiple routes.