Service Manager - Lead Tech Teams & Customer Retention

Rentokil North America; Saint Augustine (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Vacation days & sick days

Floating holidays

Job summary

Rentokil North America is seeking a leader to oversee technician recruiting, training, and development across our pest control teams. You will coach staff, drive retention, and ensure high standards of service quality to maximize customer satisfaction.

The role involves staffing residential and commercial technicians, evaluating performance, and coordinating scheduling while maintaining safety and regulatory compliance. Occasional travel within the territory is required.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math, for calculations related to sales/service.
• Strong communication skills (verbal, written, presenting).
• Ability to build rapport easily and establish trust with customers and employees.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability, in order to maximize technician success and retention.
• Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels.
• Review and evaluate ongoing technician performance (via ride-a-longs and audits).
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close any temporary staffing gaps.
• Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively.
• Ensure safety standards are met or exceeded and that all operations are in regulatory compliance.
• Monitor and maintain inventory levels of pest / termite control and home services products.

Skills

Problem solving

Leadership

Math aptitude

Communication

Relationship building

Education

High school diploma or GED

Valid driver's license

Job description

Rentokil North America is seeking a leader to oversee technician recruiting, training, and development across our pest control teams. You will coach staff, drive retention, and ensure high standards of service quality to maximize customer satisfaction.

The role involves staffing residential and commercial technicians, evaluating performance, and coordinating scheduling while maintaining safety and regulatory compliance. Occasional travel within the territory is required.