Field Operations Manager - Technician Training & Staffing

The Terminix International Company Limited Partnership; Aberdeen (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan with company-mN

Paid vacation and sick days

Floating holidays

Tuition Reimbursement

Job summary

Rentokil North America, Inc. is seeking a dynamic leader to oversee technician recruitment, training, coaching, and accountability to maximize staffing success and retention. You will drive performance reviews, ride-alongs, and ensure customer satisfaction while maintaining regulatory compliance.

The role emphasizes scheduling discipline, safety standards, and proactive staffing to support branch operations and service quality across territories.

Qualifications

• Adept at problem solving and identifying practical solutions.
• Ability to effectively lead and motivate others.
• Good aptitude for basic/intermediate math for calculations related to operations.

Responsibilities

• Oversee ongoing technician training, coaching, development, and accountability cadence.
• Recruit/hire residential or commercial technicians to maintain staffing levels.
• Review technician performance and conduct ride-alongs/audits.
• Respond to customer concerns to ensure service quality and retention.
• Monitor branch scheduling and ensure appointments are completed efficiently.

Skills

Problem solving

Leadership

Math skills

Communication skills

Rapport building

Education

High school diploma

Job description

Rentokil North America, Inc. is seeking a dynamic leader to oversee technician recruitment, training, coaching, and accountability to maximize staffing success and retention. You will drive performance reviews, ride-alongs, and ensure customer satisfaction while maintaining regulatory compliance.

The role emphasizes scheduling discipline, safety standards, and proactive staffing to support branch operations and service quality across territories.