Operations Manager, Service Center & Growth

Sonepar Canada, Inc.; El Paso, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

401(k) retirement savings with company

Tuition reimbursement

Disability insurance

Life insurance

Wellness program

Gym reimbursement

Employee Referral Program

EAP

Job summary

Summit Electric Supply, part of the Sonepar group, is seeking an Operations Manager to lead service center operations across its Texas market and align resources with sales growth and key initiatives. You will oversee inside sales, counter sales, and administrative roles to ensure outstanding customer service and cost-to-serve metrics.

Key duties include driving Lean and 5S programs, budgeting, and cross-functional collaboration with sales and solution center leadership.

Qualifications

• 5 years or more of proven successful experience in inside sales, operations, or comparable position.
• Experience leading in a matrix-managed organization.
• Ability to recommend and implement timely, strategic decisions based on solid analysis and KPI metrics.
• Experience with Lean, 5S, or Six Sigma preferred.
• Highly effective user of ERP systems (preferably SAP) and BI tools.
• Strong customer service orientation – both external and internal.
• Strong recruiting and developing talent in organizations.

Responsibilities

• Provide overall leadership for Service Center Operations. Lead by example to instill Summit mission and values.
• Work closely with Solution Center leadership to ensure customer expectations are met.
• Provide training, coaching, and accountability for associate performance to achieve overall operational effectiveness.
• Coordinate team and individual metrics setting in alignment with Summit’s overall business objectives, operational initiatives, and the market sales plan and budget.
• Communicate effectively and frequently with all direct reports regarding goals, expectations and other work-related issues.
• Review financial data and reporting related to key metrics including sales activity, customer contact and follow-up frequency, quoting activity, gross margin, pricing, inventory, overstock and dead stock, turns, and customer satisfaction data (NPS).

Skills

Inside sales

Operations leadership

KPIs

Lean

5S

Six Sigma

SAP

BI tools

Customer service

Talent development

Matrix leadership

Education

Bachelor’s degree in Supply Chain

Tools

SAP

Job description

Summit Electric Supply, part of the Sonepar group, is seeking an Operations Manager to lead service center operations across its Texas market and align resources with sales growth and key initiatives. You will oversee inside sales, counter sales, and administrative roles to ensure outstanding customer service and cost-to-serve metrics.

Key duties include driving Lean and 5S programs, budgeting, and cross-functional collaboration with sales and solution center leadership.