Onsite Operations Leader & People Manager

Sonepar Canada, Inc.; Irving (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Parental leave

Disability insurance

Life insurance for dependents

Job summary

Summit Electric Supply, part of the Sonepar group, is seeking an Onsite Support Specialist – People Manager at a customer site in Irving, TX. You will lead all Summit employees onsite, drive daily operations, and ensure service levels and safety standards are met.

You will train, coach, and manage staff, coordinate with HR and senior leadership, and act as the primary Summit representative at the customer location. A strong customer-service mindset is required.

Qualifications

• 3–5+ years of leadership experience in warehouse, operations, onsite services, or distribution environments.
• Demonstrated experience leading people, including scheduling, performance management, coaching, and corrective action.
• Strong customer service orientation with the ability to manage complex customer relationships.
• Ability to influence, lead, and hold others accountable without direct daily oversight from leadership.
• Strong organizational, communication, and time-management skills.
• Valid driver’s license and ability to meet site requirements.

Responsibilities

• Provide direct leadership and supervision to all Summit employees assigned to the customer site.
• Responsible for training, onboarding, coaching, scheduling, work assignment, and daily direction of onsite staff.
• Conduct performance feedback, disciplinary action, and corrective coaching in partnership with HR and Operations leadership.
• Ensure compliance with Summit policies, safety requirements, attendance standards, and operating procedures.
• Foster a culture of accountability, professionalism, teamwork, and continuous improvement.
• Serve as the primary escalation point for employee issues, customer concerns, and operational challenges.
• Own the day-to-day execution of onsite operations, ensuring service levels, inventory accuracy, and workflow expectations are met.

Skills

Leadership

Customer service

Communication

Time management

Team building

Tools

SAP

Job description

Summit Electric Supply, part of the Sonepar group, is seeking an Onsite Support Specialist – People Manager at a customer site in Irving, TX. You will lead all Summit employees onsite, drive daily operations, and ensure service levels and safety standards are met.

You will train, coach, and manage staff, coordinate with HR and senior leadership, and act as the primary Summit representative at the customer location. A strong customer-service mindset is required.