Operations Manager: Recruit, Train & Elevate Tech Teams

Rentokil North America; Middleburg Heights (OH); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Benefits Start Day 1

Competitive pay

Job summary

RNA Rentokil North America is seeking a supervisor to oversee technician recruitment, training, coaching, and accountability to maximize technician success and customer retention. The role emphasizes strong leadership, problem solving, and sharp communication to build a high-performing team.

Responsibilities include recruiting technicians, evaluating performance, responding to customer concerns, and ensuring safety and compliance while maintaining inventory and scheduling efficiency.

Qualifications

• High school diploma or GED is required.
• Maintain licenses/certificates as required by federal, state, and local regulations.
• Maintain a valid driver’s license.

Responsibilities

• Oversee ongoing technician training, coaching, development, and regular cadence of accountability to maximize technician success and retention.
• Recruit/hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain staffing levels.
• Review and evaluate ongoing technician performance via ride-alongs and audits.
• Respond diligently and compassionately to customer concerns.
• Ensure overall service quality to maximize customer retention.
• Fill in periodically on customer appointments to help close staffing gaps.
• Monitor branch scheduling to ensure appointments are completed efficiently.
• Ensure safety standards are met and operations comply with regulations.
• Monitor and maintain inventory levels of pest/termite control products.

Skills

Problem solving

Leadership

Math aptitude

Communication

Interpersonal rapport

Education

High school diploma/GED

Job description

RNA Rentokil North America is seeking a supervisor to oversee technician recruitment, training, coaching, and accountability to maximize technician success and customer retention. The role emphasizes strong leadership, problem solving, and sharp communication to build a high-performing team.

Responsibilities include recruiting technicians, evaluating performance, responding to customer concerns, and ensuring safety and compliance while maintaining inventory and scheduling efficiency.