Operations Manager, Parking & Client Experience

SP+; Fort Lee (NJ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Long/short term disability

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP+ in Fort Lee, NJ is seeking an Operations Manager to lead a diverse team in our parking operations. You will oversee client requests, staffing, budgeting, and daily facility management to ensure excellent service.

The role requires strong leadership, budget/P&L experience, and proficiency with common business software. On-site position with competitive salary and benefits, including medical, dental, vision, and retirement plans, in a fast-growing tech-enabled property management environment.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite).

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Team leadership

Staffing management

Budgeting & P&L

Customer experience

Problem solving

Tools

Microsoft Office

Job description

SP+ in Fort Lee, NJ is seeking an Operations Manager to lead a diverse team in our parking operations. You will oversee client requests, staffing, budgeting, and daily facility management to ensure excellent service.

The role requires strong leadership, budget/P&L experience, and proficiency with common business software. On-site position with competitive salary and benefits, including medical, dental, vision, and retirement plans, in a fast-growing tech-enabled property management environment.