Head of Operations - AI Parking & Customer Experience

SP Plus Corporation; New York (NY); On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Job summary

SP+ in Manhattan, a Metropolis company, seeks an operations leader to drive staffing, customer experience, and profitability across locations. You will hire, train, and supervise a diverse team while ensuring proper parking, security, and cash control procedures are followed.

The role covers budgeting, vendor management, accounts payable and payroll, facility maintenance, safety, and OSHA compliance. You will guide process improvements and ensure excellence in service delivery.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims.Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence ofsimilar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership

Customer experience

Problem solving

Microsoft Office

Tools

Microsoft Office Suite

Job description

SP+ in Manhattan, a Metropolis company, seeks an operations leader to drive staffing, customer experience, and profitability across locations. You will hire, train, and supervise a diverse team while ensuring proper parking, security, and cash control procedures are followed.

The role covers budgeting, vendor management, accounts payable and payroll, facility maintenance, safety, and OSHA compliance. You will guide process improvements and ensure excellence in service delivery.