Operations Manager: Lead Teams & Optimize Parking

Metropolis Technologies; West Lafayette (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

SP+ is hiring in West Lafayette, IN, to lead daily operations for our parking network. You will manage a diverse team, ensure top-tier customer service, and oversee budgeting, payroll, and cash controls. The role requires proactive problem-solving and adherence to safety and OSHA guidelines.

As part of the Metropolis family, SP+ emphasizes reliable operations, vendor management, and continuous improvement to maximize profitability and client satisfaction in a fast-paced environment.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite).

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Team leadership

Customer experience

Budget planning

Problem solving

Microsoft Office

Tools

Microsoft Office Suite

Job description

SP+ is hiring in West Lafayette, IN, to lead daily operations for our parking network. You will manage a diverse team, ensure top-tier customer service, and oversee budgeting, payroll, and cash controls. The role requires proactive problem-solving and adherence to safety and OSHA guidelines.

As part of the Metropolis family, SP+ emphasizes reliable operations, vendor management, and continuous improvement to maximize profitability and client satisfaction in a fast-paced environment.