Operations Manager: Parking & Customer Experience

Metropolis Technologies; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

SP+, a Metropolis company, is seeking a Facility Operations Manager to lead a diverse team and ensure efficient parking operations in Nashville. You will recruit, train, and supervise staff, manage staffing levels, and oversee budgeting, payroll, and cash controls to maximize profitability while upholding safety and compliance with OSHA requirements.

We value leaders who deliver exceptional customer experiences, proactively resolve issues, and drive improvements across procurement, vendor

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Job description

SP+, a Metropolis company, is seeking a Facility Operations Manager to lead a diverse team and ensure efficient parking operations in Nashville. You will recruit, train, and supervise staff, manage staffing levels, and oversee budgeting, payroll, and cash controls to maximize profitability while upholding safety and compliance with OSHA requirements.

We value leaders who deliver exceptional customer experiences, proactively resolve issues, and drive improvements across procurement, vendor