Operations Manager: Lead Teams, Grow Revenue, Serve Clients

Rentokil North America; Ocala (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Day 1 benefits

Career growth & promotions

Job summary

Rentokil North America’s Florida Pest Control division is seeking an Operations Manager to lead a team of specialists, drive service excellence, and support revenue growth. The role requires coordinating client service, scheduling, and field routing while working with the sales team on business development.

Ideal candidates have a 3–5 year management background in customer service and strong communication skills. A valid driver’s license is required; some travel will be involved.

Qualifications

• Bachelor’s degree (preferred but not required).
• 3-5 years in a management role with emphasis in customer service.
• Success in training, mentoring, and coaching service professionals.
• Must have excellent verbal and written communication skills.
• Previous experience in a route-oriented, service environment a plus.
• Ability to obtain and maintain licenses/certificates as required by federal, state, and local regulations.
• Must possess a valid driver’s license from state of residence.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Skills

Customer service management

Team leadership

Operations management

Budgeting

Education

Bachelor’s degree (preferred but not required)

Job description

Rentokil North America’s Florida Pest Control division is seeking an Operations Manager to lead a team of specialists, drive service excellence, and support revenue growth. The role requires coordinating client service, scheduling, and field routing while working with the sales team on business development.

Ideal candidates have a 3–5 year management background in customer service and strong communication skills. A valid driver’s license is required; some travel will be involved.